Scan stuck, pending, or discovery failed
Most pending states are activation or first-scan timing — not silent failures. Discovery failures are fixed with manual URLs.
What should I check when a scan is pending or stuck?
- Confirm plan and activation under Settings → Billing.
- Wait for scanning → ready on the first run.
- Use Refresh only when you need a newer read and usage remains.
- Verify Daily scans is enabled on Sources for the rivals you expect.
- Confirm source URLs are correct when the rival stays empty after ready.
What if source discovery failed?
When Spiderlook cannot read a website for social discovery, enter social and website URLs manually, confirm the rival, and continue. You do not need perfect discovery to start daily scans.
After manual URLs, leave Daily scans on and wait for the next run (or Refresh once). Re-open Sources if a platform URL was mistyped.