Question 1

How does usage-based pricing work?

Accepted Answer

Choose a plan with the monthly usage allowance your team needs. Every plan includes the same features; larger plans give you more usage. Agency 5× includes five times the base allowance, and Agency 20× includes twenty times.

Scans, manual refreshes, and Spiderlook AI use that shared allowance, apart from the first history scan of your brand, each rival and each benchmark, which is free. Tracking more rivals or running more research uses it faster. Your allowance refills each month, including when you pay yearly.

If you use it up, scans and AI pause until the next refill. Need more sooner? Buy a one-time top-up in the app. Unused top-up usage carries over to future months.

Question 2

How many rivals can I track?

Accepted Answer

As many as your usage covers. Scans draw from your monthly usage allowance.

Question 3

Is the first scan of each rival free?

Accepted Answer

Yes. The first scan of each rival, its history scan, backfills that rival’s past posts, ads and website pages. It is free and does not use your monthly usage allowance.

You get one free history scan for each rival your plan covers, so larger plans get more.

Your brand and each benchmark also use one free history scan each, so the free history scans are shared across everything you scan.

Free history scans are counted once per organization for its whole life and do not refill each month. Deleting a rival does not give one back, and adding a rival that was tracked before does not get a second free history scan.

After the free history scans are used up, a history scan draws from your monthly usage allowance like any other scan. The Add a Rival screen shows how many free history scans you have used.

Question 4

What happens if I use up my monthly usage?

Accepted Answer

Scans and Spiderlook AI pause until your allowance refills for the next month. Need more sooner? Add a one-time top-up from the app. Unused top-ups carry over.

Question 5

How often is competitor data updated?

Accepted Answer

Spiderlook runs scheduled daily scans on the sources you enable. If you can’t wait for the next daily scan, trigger an additional refresh.

Question 6

Does Spiderlook monitor competitors in real time?

Accepted Answer

Spiderlook is built around daily competitive scans rather than continuous real-time monitoring. Every project is scanned daily, with additional refreshes when you need data sooner.

Question 7

Do you offer monthly and annual billing?

Accepted Answer

Yes. Annual billing is recommended for agencies and teams managing ongoing client projects.

Question 8

Can agencies manage multiple clients?

Accepted Answer

Yes. Each client can have a separate project with its own rivals, sources, activity and intelligence.

Usage bundles. A bigger plan is more usage.

Spiderlook

Agency 5×

Agency 20×

How usage works

Managing multiple clients?

Questions, answered.

See what Spiderlook can find in your competitive landscape.

Usage bundles. A bigger plan is more usage.

Spiderlook

Agency 5×

Agency 20×

How usage works

Managing multiple clients?

Questions, answered.

How does usage-based pricing work?+

How many rivals can I track?+

Is the first scan of each rival free?+

What happens if I use up my monthly usage?+

How often is competitor data updated?+

Does Spiderlook monitor competitors in real time?+

Do you offer monthly and annual billing?+

Can agencies manage multiple clients?+

See what Spiderlook can find in your competitive landscape.